T-Mobile: Fail. Badly.
Excuse the long post but I really feel the need to vent. The headline above says it all if you can't be bothered to read the whole sorry saga, but I do urge you to scroll to the bottom to read the last sentence.
I'm way out of contract on my mobile and have been debating my options for a while but there've been other things higher on the priority list. Last night I finally got around to starting an evaluation exercise on my actual mobile use in minutes / texts etc so I could evaluate the best deal/provider going forward.
You'd have thought that should/would be straight-forward. So I log in to my account, as I now get my bills online so I don't face the monthly charge of £2.13 (excluding VAT) to get a paper copy, to find that at a click I can get a breakdown of what I've paid by month over the two years or so (but not a total incidentally). Fine. But could I get the same for my usage? Oh no.